Privacy Policy

Last updated:

Artisticuaaromae respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information related to our appliance repair services.

Information We Collect

We collect various types of information to provide and improve our appliance repair services:

Personal Information

Personal information you provide directly, including your name, email address, phone number, postal address, and details about your appliance repair needs.

Service-Related Information

Information about the appliances we service, including make, model, serial numbers, purchase dates, warranty information, and repair history to provide better service and maintain accurate records.

Technical Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring website addresses.

Communication Information

Records of communications between you and Artisticuaaromae, including emails, phone calls, contact form submissions, and service notes.

How We Use Your Information

We use collected information for the following purposes:

To provide appliance repair services, schedule appointments, and complete service requests
To communicate with you about appointments, services, estimates, and service updates
To process payments and manage billing for services rendered
To maintain accurate service records and warranty information
To respond to your inquiries, questions, and support requests
To improve our services, website functionality, and user experience
To send important updates about your repairs or changes to our services
To comply with legal obligations and protect our legal rights
To prevent fraud and ensure the security of our services

Legal Basis for Data Processing

We process your personal information based on the following legal grounds under applicable data protection laws, including the General Data Protection Regulation (GDPR) and New Zealand Privacy Act:

Contract Performance: Processing necessary to fulfill our service agreement with you and provide requested appliance repair services.
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services, preventing fraud, and maintaining service records, where these interests do not override your rights and freedoms.
Consent: Processing based on your explicit consent, such as for marketing communications or non-essential cookies, which you may withdraw at any time.
Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes.
Vital Interests: Processing necessary to protect your vital interests or those of another person in emergency situations.

Transfer and Disclosure of Data to Third Parties

We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist in delivering our appliance repair services, such as payment processors, parts suppliers, and technical support providers. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent

We may share information with third parties when you have provided explicit consent for such sharing.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using secure protocols (HTTPS)
Secure storage of personal information with restricted access
Regular security assessments and updates
Employee training on data protection and privacy
Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

User Rights and How to Exercise Them

Under applicable data protection laws, including GDPR and New Zealand Privacy Act, you have the following rights regarding your personal information:

Right of Access: You have the right to request access to your personal information and receive a copy of the data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the original purpose.
Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain situations.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller where technically feasible.
Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, or inform you if we need additional time. We may request verification of your identity before processing your request.

International Data Transfer

Your personal information is primarily processed and stored in New Zealand. However, some of our service providers or third-party services may be located outside New Zealand, including in countries that may not have the same data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, such as:

Standard contractual clauses approved by relevant data protection authorities
Verification that the receiving country has adequate data protection laws
Ensuring third-party service providers comply with applicable data protection standards

For information about international data transfers by third-party services we use (such as Google Maps), please refer to their respective privacy policies.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our data retention periods are determined based on:

The nature of the information and the purpose for which it was collected
Legal and regulatory requirements (e.g., tax records, warranty information)
Business needs and operational requirements
The potential for disputes or legal claims

Generally, we retain:

Service records and repair history: 7 years from the date of last service
Contact information and communications: 3 years from last interaction
Payment and billing information: 7 years as required by tax laws
Website usage data: 2 years from collection

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are under 18, please do not provide personal information to us without the consent and supervision of a parent or guardian.

Use of Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Maps API

We use Google Maps API to display interactive maps showing our service location. When you interact with Google Maps on our website, Google may collect information including your IP address, location data, and usage information. This information is subject to Google's Privacy Policy, available at https://policies.google.com/privacy.

Google Fonts

We use Google Fonts to display fonts on our website. When you visit our site, Google may collect certain technical information. For more information, see Google's Privacy Policy.

Future Third-Party Services

We may use additional third-party services in the future, such as Google Analytics for website analytics or Google Ads for advertising. If we implement such services, we will update this Privacy Policy to inform you about the data collection and processing practices of these services.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies to understand how they collect, use, and share your information.

Use of Cookies

We use cookies and similar technologies on our website to enhance your browsing experience, analyze website usage, and improve our services. For detailed information about the types of cookies we use, their purposes, and how to manage them, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons.

When we make material changes to this Privacy Policy, we will:

Update the "Last updated" date at the top of this policy
Notify you by email if we have your email address and the changes significantly affect your rights
Display a prominent notice on our website for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at talk@artisticuaaromae.world or call +6463455433.

Contact Us